Q: How do I retrieve my lost or forgotten e-GGRT user name?
A: If you have lost or forgotten your e-GGRT user name, you can retrieve it as follows:
- Click on the "Forgot your User Name?" link on the e-GGRT login page.
- Enter the email address you entered in the Contact Information portion of your user profile during user registration, and click SUBMIT.
- Enter the answer to your security question and click SUBMIT.
- E-GGRT will send an e-mail message containing your e-GGRT user name to the email address associated with your e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder.
Q: How do I retrieve a lost or forgotten e-GGRT password?
A: If you have lost or forgotten your e-GGRT password, you can reset it as follows:
- Click on the "Forgot your Password?" link on the e-GGRT login page.
- Enter your e-GGRT user name and click SUBMIT.
- Enter the answer to your security question and click SUBMIT.
- E-GGRT will send an email message containing a single-use password to the email address associated with your e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder. Use the one-time password to log in to e-GGRT.
- After you log in, e-GGRT will require you to change your password. To change your password, enter the one-time password, your new password, confirm the new password, and click Save. You will be returned to the My Profile page. Your password change is complete.
Q: How do I reset an expired e-GGRT password?
A: If your password has expired, e-GGRT will require you to change it. To change your password, follow the same procedure as described above for retrieving a lost or forgotten e-GGRT password.
Q: What are the requirements for my password?
A: Your password must meet these requirements:
- Your password must be 8 to 15 characters long.
- Your password must contain at least one number, at least one uppercase letter, and at least one lowercase letter.
- Your password cannot start with a number.
- Your password cannot contain spaces.
- Your password cannot contain your user name.
- Your password cannot contain the word "password".
- When resetting your password, you should create a new password. You cannot use any of the 10 prior passwords for your account.
Q: How do I reset my locked e-GGRT Account?
A: If e-GGRT tells you that your account is locked, follow the same procedure as described above for retrieving a lost or forgotten e-GGRT password. If you need further assistance, contact the GHGRP Help Desk.
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